FAQS
Answers to Common Questions About Amberglow Fireplaces, Surveys & Installations
Do you have a showroom we can visit?
Yes! We have two showrooms - our Runcorn branch has been serving customers since 1988 and we expanded with our Cheshire Oaks showroom in 2013. Both locations feature an extensive range of live displays, including electric fires, media walls, wood burning and multi-fuel stoves, gas fires and stoves, fireplaces, beams and hearths. Click here for our showroom addresses and opening hours
Do you offer surveys?
Yes, we offer professional home surveys to assess installation suitability and requirements. To enquire about booking a survey call us on 01513554717 or send us an enquiry.
Do you offer installation?
Absolutely. Our experienced engineers are Gas Safe and HETAS registered, providing full installation services that meet safety and regulatory standards.
What is the process from initial enquiry to installation?
1. Showroom Visit: Explore our wide range of products and get expert advice at either our Cheshire Oaks or Runcorn showrooms.
2. Survey: We’ll visit your home to assess the space and find the best options for you.
3. Quote: Based on the survey, we’ll provide a personalised quote.
4. Deposit & Booking: Secure your installation date and pay a deposit.
5. Installation & Final Payment: We complete the installation and you pay the remaining balance
Simple and straightforward from start to finish!
Book a survey today by calling us on 01513554717 or send us an enquiry.
2. Survey: We’ll visit your home to assess the space and find the best options for you.
3. Quote: Based on the survey, we’ll provide a personalised quote.
4. Deposit & Booking: Secure your installation date and pay a deposit.
5. Installation & Final Payment: We complete the installation and you pay the remaining balance
Simple and straightforward from start to finish!
Book a survey today by calling us on 01513554717 or send us an enquiry.
Do you offer supply-only products? Do you deliver?
Yes, we do! Many of our products are available on a supply-only basis if you’re arranging your own installation. We can also offer local delivery - availability and cost will depend on your location and the item. Just get in touch and we’ll be happy to help with the details.
I want a fire but don’t have a chimney. What are my options?
No chimney? No problem! We offer balanced flue and twin wall flue systems for stoves and fires that can be installed without a traditional chimney.
How long does installation usually take?
Most installations are completed within a day. More complex installations may require additional time, which we’ll discuss during the survey stage.
Visit us, call us or send us an enquiry to get your project started
Send us a message
why visit our showrooms?
SEE OUR WIDE SELECTION OF GAS FIRES, ELECTRIC FIRES, MEDIA WALLS, WOOD-BURNING AND MULTI-FUEL STOVES ON LIVE DISPLAY.
OUR FRIENDLY, KNOWLEDGEABLE TEAM IS ON HAND TO OFFER TAILORED ADVICE AND HELP YOUR FIND THE PERFECT FIRE OR STOVE FOR YOUR HOME.
WE STOCK LEADING BRANDS KNOWN FOR RELIABILITY, PERFORMANCE AND INNOVATIVE DESIGN. ENSURING YOU GET THE BEST VALUE AND PEACE OF MIND.
Professional service
Well established family run company
Traditional values
Good old-fashioned service
Cheshire's leading fireplace specialist
Supplying & installing fireplaces since 1988
More live displays than any other CHESHIRE showroom
Superb value for money
Why choose
Gas Safe & HETAS approved installations - safety & quality you can count on
Family‑owned & trusted since 1988 – building warmth & reliability over decades
Free No-Obligation Survey - Expert advice tailored
to your home
to your home
